Align Orthodontics Edmonton

Orthodontist: Brian Nebbe

Overall grade: C

Performance grades

• After hours: C-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Align Orthodontics in Edmonton has a robust online reputation, with a Google review average of 4.8 out of 5 stars from over 500 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, knowledgeable, and professional staff, often mentioning orthodontists and support staff by name for their attentive care.
- Patients frequently highlight the thoroughness of consultations and the clear explanations provided about treatment options and progress.
- The office environment is described as clean, modern, and welcoming, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make patients feel comfortable and at ease.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their smiles and the overall treatment process.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about long wait times for certain appointments or delays in treatment timelines.
- A few negative reviews cite dissatisfaction with specific treatment outcomes or communication lapses, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Positive experiences for both children and adults, including those with dental anxiety.
- Modern, clean facilities and efficient service.
- Consistently strong results and a well-established reputation in the community.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Some reports of feeling rushed or not fully heard during appointments.
- Rare negative experiences with treatment outcomes or communication.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (780) 463-5141
• Website: www.alignortho.com/
• Address: 2603 Hewes Way NW #301, Edmonton, AB T6L 6W6