Trail Orthodontics

Orthodontist: Glenna Grykuliak

Overall grade: B

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Trail Orthodontics in Edmonton has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, knowledgeable, and professional staff, often mentioning Dr. Paul and team members by name for their attentive care and clear explanations.
- Many patients highlight the welcoming and comfortable environment, noting that both children and adults feel at ease during visits.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their treatment results, including braces and Invisalign.
- Parents often note the staff’s ability to make children feel comfortable and engaged, contributing to a positive experience for families.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- A few patients report feeling that communication about treatment plans or timelines could be improved.
- There are isolated comments about longer-than-expected treatment durations or delays in scheduling follow-up appointments.
- Rare negative experiences include dissatisfaction with specific outcomes or feeling that concerns were not fully addressed.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and expertise.
- Strong track record with both children and adults, making it a family-friendly choice.
- Modern, clean facilities and efficient service.
- Consistently positive feedback regarding treatment outcomes and patient experience.

Why a patient may not want to:
- Concerns about billing clarity or unexpected costs.
- Occasional communication gaps regarding treatment details or timelines.
- Rare dissatisfaction with specific results or follow-up scheduling.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 439-0708
• Website: www.trailorthodontics.com/
• Address: 2920 Calgary Trl NW #211, Edmonton, AB T6J 2G8