Strasdin Orthodontics (Grande Prairie)

Orthodontist: Rob Strasdin

Overall grade: B-

Performance grades

• After hours: C+. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Strasdin Orthodontics in Grande Prairie has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning Dr. Strasdin and team members by name for their caring and attentive approach.
- Many patients highlight the thoroughness of consultations and the clear explanations provided about treatment options and processes.
- The office is frequently described as clean, modern, and comfortable, with a pleasant atmosphere that helps put patients at ease.
- Reviewers often note efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy schedules.
- Several families mention positive experiences for children and teenagers, emphasizing the staff’s ability to make young patients feel comfortable and confident.
- Numerous reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over coverage or unexpected costs, though these are not common.
- A few patients report feeling that communication could be improved regarding treatment timelines or changes in plans.
- There are isolated comments about feeling rushed during appointments or not having all questions fully answered.
- Rare negative experiences include dissatisfaction with specific outcomes or discomfort during procedures, but these are far outweighed by positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and patient care.
- Strong track record with children, teens, and anxious patients.
- Modern, clean facilities and efficient service.
- Consistently positive results and high patient satisfaction.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Some reports of rushed appointments or communication gaps.
- Rare negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (587) 870-5762
• Website: strasdinortho.com/
• Address: 11002 104 Ave. #202, Grande Prairie, AB T8V 7W5