ClearView Orthodontics

Orthodontist: Belinda Weltman

Overall grade: B-

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

ClearView Orthodontics in Burnaby has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, welcoming, and professional staff, often mentioning Dr. Lee and team by name for their expertise and attentive care.
- Patients consistently highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set realistic expectations.
- The office is frequently described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s patience and ability to make orthodontic visits stress-free.
- Several reviews mention successful treatment outcomes, including improved smiles and confidence, with some patients traveling from outside Burnaby for care.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for after-school or evening slots, leading to longer wait times for preferred times.
- A few patients report feeling that the clinic is busy, resulting in less personalized attention during peak hours.
- Isolated complaints reference dissatisfaction with specific treatment results or the need for additional adjustments, though these are rare and often addressed by the clinic.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and treatment outcomes.
- Modern, clean facilities and efficient service.
- Strong reputation for working well with children and anxious patients.
- Transparent pricing and clear explanations of procedures.

Why a patient may not want to:
- Potential difficulty securing appointments during peak times.
- Occasional reports of feeling rushed during busy periods.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 451-1010
• Website: metroplexdental.ca/
• Address: 4700 Kingsway St, Burnaby, BC V5H 4M1