Abbotsford Orthodontics

Orthodontist: Trista Felty

Overall grade: A-

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Abbotsford Orthodontics in Abbotsford has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their attentive and caring approach.
- Many patients highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set expectations and build trust.
- The office environment is frequently described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Several reviews note positive experiences for both adults and children, with specific praise for the clinic’s ability to make young patients feel at ease.
- Patients often mention successful orthodontic outcomes, including straightened teeth and improved confidence, as well as the clinic’s willingness to accommodate scheduling needs and emergencies.

Negative Highlights:
- A small number of reviews mention dissatisfaction with the length of treatment or unexpected changes in the treatment plan, though these are not common.
- There are isolated comments about higher-than-expected costs or confusion regarding insurance coverage.
- A few reviewers felt that communication could be improved in rare instances, particularly regarding follow-up care or appointment reminders.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and patient-centered care.
- Strong track record with both children and adults, making it a family-friendly choice.
- Modern, clean facilities and efficient service.
- Consistently positive outcomes and high patient satisfaction.

Why a patient may not want to:
- Potential concerns about treatment duration or changes in the plan.
- Occasional confusion or dissatisfaction with billing or insurance.
- Rare instances of communication lapses.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 854-3236
• Website: www.letusmakeyousmile.ca/
• Address: 3520 Sumas Mountain Rd, Abbotsford, BC V3G 2G5