Stephenson Orthodontics

Orthodontist: James Stephenson

Overall grade: D

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: F. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Stephenson Orthodontics in Saskatoon has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise Dr. Stephenson and his team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable from the first consultation through to the end of treatment.
- Patients frequently highlight the staff’s ability to explain procedures clearly and answer questions thoroughly, which helps reduce anxiety and build trust.
- The office is described as clean, modern, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Several reviews note excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Parents often mention positive experiences for their children, citing a kid-friendly environment and staff who are patient and encouraging.
- Many reviewers appreciate the flexibility in payment plans and the clinic’s willingness to work with insurance.

Negative Highlights:
- A small number of reviews mention feeling rushed during appointments or not having enough time to discuss concerns.
- There are isolated complaints about communication lapses, such as difficulty reaching the office by phone or delays in follow-up.
- A few patients mention higher costs compared to other providers, though most feel the quality justifies the price.
- Rare negative experiences include dissatisfaction with treatment outcomes or discomfort during adjustments, but these are far outweighed by positive feedback.

Why a patient would want to see them:
- Highly rated for professionalism, friendliness, and clear communication.
- Consistently positive results with orthodontic treatments.
- Modern, clean office with efficient service and minimal wait times.
- Good with children and anxious patients.
- Flexible payment options and insurance support.

Why a patient may not want to:
- Occasional reports of feeling rushed or communication issues.
- Costs may be higher than some competitors.
- Rare negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (306) 653-3955
• Website: www.drtooth.ca/
• Address: 201 1 Ave S #301, Saskatoon, SK S7K 1J5