The Orthodontic Centre at Northland

Orthodontist: Barry Hoffman

Overall grade: B

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

The Orthodontic Centre at Northland in Calgary has a robust online presence, with over 200 Google reviews and an average rating of 4.8 out of 5 stars.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, knowledgeable, and professional staff, often mentioning orthodontists and assistants by name for their attentive care.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and expected outcomes.
- The office environment is described as clean, modern, and welcoming, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make patients feel comfortable and at ease.
- Several reviews mention successful orthodontic outcomes, such as improved smiles and effective treatment timelines.

Negative Highlights:
- A few reviewers mention issues with billing transparency or unexpected costs, though these complaints are not widespread.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated comments about long wait times for certain appointments or delays in treatment progress.
- Rare negative feedback includes dissatisfaction with specific treatment results or communication lapses.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both children and adults, including those with dental anxiety.
- Clean, modern facilities and efficient service.
- Consistent positive feedback on treatment outcomes and overall experience.

Why a patient may not want to:
- Concerns about billing transparency or unexpected costs.
- Occasional reports of feeling rushed or not fully heard during appointments.
- Rare dissatisfaction with treatment timelines or outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (587) 500-3581
• Website: theorthodonticcentre.ca/
• Address: 4600 Crowchild Trail NW Ste 207, Calgary, AB T3A 2L6