Corbett Smiles

Orthodontist: Keith Corbett

Overall grade: C-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: F. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Corbett Smiles in Quesnel has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its exceptionally friendly, caring, and professional staff, often mentioning the dentists and hygienists by name for their gentle approach and clear explanations.
- Many patients highlight the welcoming and comfortable atmosphere, noting that the team is attentive to dental anxiety and goes out of their way to make patients feel at ease.
- The office is frequently described as clean, modern, and well-maintained, with efficient scheduling and minimal wait times.
- Several reviews mention positive experiences with children and families, indicating a family-friendly environment.
- Emergency appointments and flexibility in booking are commonly praised, with patients appreciating the clinic’s responsiveness and willingness to accommodate urgent needs.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over charges or delays in processing, though these are not common.
- A few patients report feeling that their appointments were rushed or that they did not receive enough information about treatment options.
- There are isolated complaints about dissatisfaction with specific procedures or outcomes, but these are rare and often addressed by the clinic in follow-up responses.

Why a patient would want to see them:
- High satisfaction with staff professionalism, friendliness, and communication.
- Strong track record with anxious patients and children.
- Clean, modern facilities and efficient, flexible service.
- Consistently positive feedback and strong community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance handling.
- Rare reports of feeling rushed or not fully informed about treatments.
- Isolated negative experiences with specific procedures.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 562-2113
• Website: corbettsmiles.com/
• Address: 345 Reid St #104, Quesnel, BC V2J 2M5