Goldberg Orthodontics

Orthodontist: Stuart Matheson

Overall grade: D

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: F. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Goldberg Orthodontics in Charlottetown has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Goldberg and his team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable from the first visit.
- Patients consistently highlight the staff’s ability to explain treatment options clearly and answer questions thoroughly, which helps reduce anxiety and build trust.
- The office is frequently described as clean, modern, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Parents often mention positive experiences for their children, citing a kid-friendly environment and staff who are patient and gentle with young patients.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated complaints reference long wait times for specific appointments or delays in treatment progress, but these are not common.

Why a patient would want to see them:
- High satisfaction with treatment outcomes and staff professionalism.
- Clear communication and patient education throughout the orthodontic process.
- Modern, clean facilities and efficient appointment management.
- Strong reputation for working well with children and anxious patients.

Why a patient may not want to:
- Concerns about cost or payment plan flexibility.
- Occasional reports of rushed appointments or communication issues.
- Rare delays in treatment or scheduling.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (902) 368-7001
• Website: goldbergortho.ca/
• Address: 20 Linden Ave, Charlottetown, PE C1A 5Y8