Chestermere Station Pediatric Dentistry and Orthodontics

Orthodontist: John Huynh

Overall grade: B

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Chestermere Station Pediatric Dentistry and Orthodontics in Chestermere has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic’s welcoming and child-friendly environment, noting that the staff go out of their way to make children feel comfortable and at ease.
- Many parents highlight the professionalism, patience, and kindness of both the dentists and support staff, often mentioning positive experiences with anxious or special-needs children.
- The office is frequently described as clean, modern, and visually appealing, with amenities and décor that help reduce dental anxiety for young patients.
- Reviewers appreciate the clear communication from dentists, who take time to explain procedures and answer questions thoroughly.
- Efficient appointment scheduling, minimal wait times, and flexibility in accommodating family needs are commonly cited as positives.
- Several reviews mention successful orthodontic treatments and positive long-term outcomes.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as unexpected charges or confusion over coverage.
- A few parents report feeling that the clinic recommended more extensive treatments than expected, raising concerns about potential upselling.
- Isolated complaints include feeling rushed during busy periods or not having all concerns fully addressed.
- Rare negative experiences with specific procedures or outcomes, but these are far outweighed by positive feedback.

Why a patient would want to see them:
- Highly rated for child-centered care and ability to manage dental anxiety.
- Professional, patient, and communicative staff.
- Modern, clean facilities designed for children.
- Efficient service and strong community reputation.
- Positive experiences with both pediatric dentistry and orthodontics.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Some reports of feeling pressured into more extensive treatments.
- Rare instances of feeling rushed or not fully heard.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (587) 349-5858
• Website: chestermerestationdentistry.com/
• Address: 175 Chestermere Station Way #101, Chestermere, AB T1X 0A4