Vivid Orthodontics - McKenzie Towne

Orthodontist: Wally Dhol

Overall grade: C+

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

myORTHODONTIST in Calgary has a robust online presence, with a high volume of Google reviews averaging 4.8 out of 5 stars from over 400 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, knowledgeable, and professional staff, often mentioning orthodontists and front desk team members by name for their attentive care.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and timelines, which helps set expectations and reduce anxiety.
- The office is described as clean, modern, and welcoming, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make young patients feel comfortable and at ease.
- Several reviews mention successful orthodontic outcomes, including improved smiles and confidence, with some patients traveling from outside Calgary for care.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about long wait times for certain appointments or delays in treatment progress.
- A few negative reviews cite dissatisfaction with specific orthodontic results or communication breakdowns, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and orthodontic outcomes.
- Family-friendly environment with a strong track record for both children and adults.
- Modern, clean facilities and efficient service.
- Consistently positive feedback and a strong reputation in the Calgary area.

Why a patient may not want to:
- Concerns about billing transparency or unexpected costs.
- Occasional reports of feeling rushed or not fully heard during appointments.
- Rare negative experiences with treatment outcomes or communication.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (403) 257-7415
• Website: www.myorthodontistcalgary.com/
• Address: 11 Mckenzie Towne Avenue SE, Calgary, AB T2Z 0S8