North Calgary Orthodontics

Orthodontist: Robert Kinniburgh

Overall grade: C+

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

North Calgary Orthodontics in Calgary has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 400 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, knowledgeable, and professional staff, often mentioning Dr. Sharma and team by name for their attentive care and expertise.
- Patients frequently highlight the welcoming and comfortable environment, noting that both children and adults feel at ease during visits.
- Many reviews praise the clinic’s clear communication, thorough explanations of treatment options, and willingness to answer questions.
- The office is described as clean, modern, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Several patients mention successful orthodontic outcomes, including improved smiles and positive experiences with braces and Invisalign.
- The clinic’s ability to accommodate busy schedules and provide flexible payment options is also noted as a significant benefit.

Negative Highlights:
- A small number of reviews mention issues with billing clarity or unexpected costs, though these are not common.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated complaints reference dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, expertise, and patient care.
- Strong track record with both children and adults, making it family-friendly.
- Modern, clean facilities and efficient service.
- Consistent positive outcomes and high patient satisfaction.
- Flexible scheduling and payment options.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Some reports of rushed appointments or less-than-ideal follow-up communication.
- Rare negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 226-1991
• Website: orthogroup.ca/
• Address: 42 Panatella Blvd NW, Calgary, AB T3K 6C4