Level Orthodontics North - Newcastle

Orthodontist: Santhosh Jayachandran

Overall grade: B

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: B. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Level Orthodontics in Edmonton has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their attentive and caring approach.
- Patients consistently highlight the clear communication regarding treatment plans, costs, and expected outcomes, noting that staff take time to answer questions and explain procedures.
- The office environment is described as modern, clean, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, emphasizing the clinic’s ability to make patients feel at ease, especially those who are nervous about orthodontic treatment.
- Several reviews mention successful treatment outcomes, including improved smiles and confidence, with some patients traveling from outside Edmonton for care.

Negative Highlights:
- A small number of reviews mention issues with appointment availability or rescheduling, though these are not common.
- There are isolated comments about higher-than-expected costs or dissatisfaction with payment plans, but these are rare and often addressed by the clinic.
- A few patients report feeling rushed during busy periods or not receiving as much follow-up as they would have liked.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and clear communication.
- Modern, clean facilities and efficient service.
- Strong track record with both children and adults, including anxious patients.
- Consistently positive treatment outcomes and high patient satisfaction.

Why a patient may not want to:
- Occasional concerns about appointment availability or rescheduling.
- Some reports of higher costs or dissatisfaction with payment plans.
- Rare experiences of feeling rushed during busy times.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 250-2244
• Website: levelorthodontics.ca/
• Address: 12420 167 Ave NW, Edmonton, AB T5X 0K4