Westside Orthodontics Centre

Orthodontist: Jeffrey Stewart

Overall grade: A

Performance grades

• Call response: A. How quickly and professionally the phone was answered.
• After hours: A. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A-. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Westside Orthodontics Centre in West Kelowna has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontist and team by name for their attentive and caring approach.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps them feel informed and comfortable.
- The office is described as clean, modern, and well-maintained, with a pleasant atmosphere that puts patients at ease.
- Many families report positive experiences for both children and adults, noting the staff’s patience and ability to make orthodontic visits stress-free for kids.
- Several reviews mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy schedules.
- Success stories about excellent results with braces and Invisalign are common, with patients expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated complaints about discomfort during procedures or longer-than-expected treatment times, but these are not widespread.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Positive experiences for both children and adults, with a family-friendly environment.
- Clean, modern facilities and efficient, flexible service.
- Consistent positive feedback about treatment outcomes and overall experience.

Why a patient may not want to:
- Concerns about cost or payment plan options.
- Occasional reports of rushed appointments or less-than-ideal follow-up communication.
- Rare negative experiences with discomfort or treatment duration.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 763-3312
• Website: kelownabraces.ca/
• Address: 2300 Carrington Rd, West Kelowna, BC V4T 2N6