Central Orthodontics

Orthodontist: Leo Lou

Overall grade: B+

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Central Orthodontics in Calgary has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its friendly, knowledgeable, and professional staff, often mentioning the orthodontists and support team by name for their attentive care and clear communication.
- Many patients highlight the thoroughness of consultations and the willingness of staff to answer questions and explain treatment options in detail.
- The office is frequently described as clean, modern, and welcoming, with efficient appointment scheduling and minimal wait times.
- Several reviews note positive experiences for both adults and children, with specific mention of the clinic’s ability to make younger patients feel comfortable and at ease.
- Patients often comment on the effectiveness of their orthodontic treatments and satisfaction with the final results, including improved smiles and confidence.

Negative Highlights:
- A small number of reviews mention issues with billing transparency or unexpected costs, though these are not common.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated complaints include dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Strong track record with both adult and pediatric patients.
- Clean, modern facilities and efficient service.
- Consistently positive feedback on treatment outcomes and patient experience.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Some reports of rushed appointments or less-than-ideal follow-up communication.
- Rare negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 984-9194
• Website: centralorthodontics.ca/
• Address: 8120 Beddington Blvd NW #108, Calgary, AB T3K 2A8