Dr M Kaburda Inc

Orthodontist: Mike Kaburda

Overall grade: C

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr M Kaburda Inc in New Westminster has a solid online reputation, with a Google review average of 4.7 out of 5 stars from over 100 reviews.

Positive Highlights:
- Many reviewers commend Dr. Kaburda and staff for their professionalism, friendliness, and attentive care. Patients often mention feeling listened to and respected during their visits.
- The office is frequently described as clean, welcoming, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Several patients highlight Dr. Kaburda’s gentle approach, clear explanations, and ability to put nervous patients at ease.
- Positive experiences with both routine checkups and more complex dental procedures are commonly reported.
- Some reviews note the clinic’s transparency with treatment options and costs.

Negative Highlights:
- A few reviewers mention feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about billing issues or unexpected charges, though these are not widespread.
- Some patients report difficulty booking appointments during peak times or longer-than-expected wait times for certain procedures.
- Rare negative feedback includes dissatisfaction with specific dental work or perceived lack of follow-up.

Why a patient would want to see them:
- Consistently positive feedback on staff professionalism and patient care.
- Clean, organized office environment with efficient service.
- Good reputation for handling dental anxiety and providing clear communication.
- Transparent about treatment options and costs.

Why a patient may not want to:
- Occasional reports of feeling rushed or not fully heard.
- Isolated billing or scheduling concerns.
- Rare dissatisfaction with specific procedures or follow-up.

Score: 6 (corresponding to a 4.7 average review)

Contact

• Phone: (604) 524-1301
• Website: www.health-local.com/biz/dentist/new-westminster/british-columbia/dr-m-kaburda-inc/
• Address: 208 Royal Ave, New Westminster, BC V3M 1J3