Regina Orthodontic Group

Orthodontist: Robert David Mintenko

Overall grade: B

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B-. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Regina Orthodontic Group in Regina has a strong online reputation, with a Google review average of 4.8 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its friendly, knowledgeable, and professional staff, often mentioning orthodontists and assistants by name for their attentive care and clear explanations.
- Many patients highlight the welcoming and comfortable environment, noting that both children and adults feel at ease during visits.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their smiles and the overall treatment process.
- Parents often comment on the staff’s ability to work well with children and teenagers, making the experience positive for families.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance coordination, though these are not common.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about communication regarding treatment plans or costs.
- A few negative reviews mention dissatisfaction with specific results or discomfort during treatment, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Positive experiences for both children and adults.
- Clean, modern facilities and efficient service.
- Consistently strong results and positive community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance handling.
- Some reports of feeling rushed or unclear about treatment details.
- Rare negative experiences with specific outcomes or discomfort.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (306) 359-7077
• Website: www.reginaorthodonticgroup.com/
• Address: 4505 Albert St #2, Regina, SK S4S 6B6