Oasis Orthodontics

Orthodontist: Mark Knoefel

Overall grade: B-

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Oasis Orthodontics Inc. in Edmonton has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning Dr. Sekhon by name for his expertise, patience, and clear explanations.
- Many patients highlight the clinic’s ability to make both adults and children feel comfortable, with several noting a positive, anxiety-free experience throughout their orthodontic treatment.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Reviewers appreciate the transparency in treatment plans and costs, as well as the flexibility in payment options.
- Numerous patients report excellent results with braces and Invisalign, expressing satisfaction with their new smiles and the overall process.

Negative Highlights:
- A small number of reviews mention issues with communication, such as difficulty reaching the office by phone or delays in response to inquiries.
- There are isolated complaints about feeling rushed during appointments or not having all questions fully addressed.
- A few reviewers mention dissatisfaction with specific outcomes or adjustments, though these are rare and often followed by a positive resolution from the clinic.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and orthodontic expertise.
- Strong track record with both adult and pediatric patients, including those with dental anxiety.
- Clean, modern facilities and efficient, transparent service.
- Consistently positive feedback and strong community reputation.

Why a patient may not want to:
- Occasional communication challenges or delays in response.
- Rare reports of feeling rushed or not fully heard during appointments.
- Isolated dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 457-5566
• Website: braceplace.ca/
• Address: 13613 163 St NW #201, Edmonton, AB T5V 0B5