Palmer Orthodontics

Orthodontist: Neal Palmer

Overall grade: C

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: F. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Palmer Orthodontics in Edmonton has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Palmer and the team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and valued as patients.
- The office is frequently described as clean, modern, and comfortable, with a pleasant atmosphere that helps put patients at ease.
- Patients appreciate the clear communication regarding treatment plans, costs, and expected outcomes. Several reviews highlight the staff’s willingness to answer questions and explain procedures thoroughly.
- Many families report positive experiences for both children and adults, noting the staff’s patience and ability to make orthodontic visits enjoyable for kids.
- Timely appointments, efficient scheduling, and minimal wait times are commonly cited as positives.
- Several reviewers mention excellent results with braces and Invisalign, expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance coordination, though these are not widespread.
- A few patients report feeling that appointments were rushed or that they did not receive enough time with the orthodontist.
- Isolated complaints include dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Family-friendly environment with positive experiences for children and adults.
- Clean, modern facilities and efficient appointment management.
- Consistently excellent treatment results and strong community reputation.

Why a patient may not want to:
- Occasional concerns about billing or insurance processing.
- Some reports of feeling rushed during appointments.
- Rare negative experiences with treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 434-6860
• Website: www.palmerorthodontics.com/
• Address: Heritage Professional Bldg, 2841 109 St NW Unit 215, Edmonton, AB T6J 6B7