Family Braces SE | Orthodontist Calgary

Orthodontist: Fatima Ebrahim

Overall grade: B-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Family Braces in Calgary has a significant online presence, with over 2,000 Google reviews and an average rating of 4.9 out of 5 stars.

Positive Highlights:
- The vast majority of reviewers praise the clinic for its friendly, knowledgeable, and professional staff, often mentioning orthodontists and front desk staff by name for their attentive care.
- Many patients highlight the clear communication regarding treatment plans, costs, and expected outcomes, which helps set expectations and reduce anxiety.
- The office is frequently described as clean, modern, and welcoming, with efficient appointment scheduling and minimal wait times.
- Numerous families report positive experiences for both children and adults, noting the staff’s ability to make kids feel comfortable and at ease.
- Several reviews mention successful orthodontic outcomes, including straightened teeth and improved confidence, with before-and-after photos shared by satisfied patients.
- Flexible payment plans and transparent pricing are commonly cited as positives, making orthodontic care more accessible.

Negative Highlights:
- A small number of reviews mention issues with billing, such as confusion over payment schedules or insurance claims, though these are not widespread.
- Some patients report feeling rushed during appointments or not having all their questions fully answered.
- There are isolated complaints about long wait times during busy periods or difficulty rescheduling appointments.
- A few negative reviews mention dissatisfaction with specific treatment outcomes or discomfort with certain procedures, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Consistently positive results and patient experiences, especially for families and children.
- Modern, clean facilities and efficient service.
- Transparent pricing and flexible payment options.

Why a patient may not want to:
- Occasional concerns about billing or insurance processing.
- Some reports of feeling rushed or not fully informed during appointments.
- Rare negative experiences with treatment outcomes or scheduling.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 234-6009
• Website: familybraces.ca/
• Address: 4307 130 Ave SE #89, Calgary, AB T2Z 3V8