Smiles by Pocock

Orthodontist: Paul Pocock

Overall grade: B+

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Smiles by Pocock in North Vancouver has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise Dr. Pocock and his team for their professionalism, friendliness, and genuine care for patients. Many mention feeling welcomed and comfortable from the moment they enter the office.
- Patients frequently highlight the thoroughness of dental exams and the clear, honest communication about treatment options. Dr. Pocock is often described as gentle, knowledgeable, and attentive to patient concerns.
- The office environment is consistently described as clean, modern, and inviting. Reviewers appreciate the efficient scheduling, minimal wait times, and the ease of booking appointments.
- Several reviews mention successful experiences with both routine and cosmetic dental procedures, with patients expressing satisfaction with results and aftercare.
- Many families and individuals with dental anxiety note that the staff goes above and beyond to make visits stress-free, especially for children.

Negative Highlights:
- Negative reviews are extremely rare. A very small number of reviewers mention issues with billing or insurance claims, but these are isolated and often addressed by the office.
- A couple of patients mention feeling that certain treatments were recommended more aggressively than expected, though these comments are not common.
- There are occasional mentions of higher-than-expected costs, but most patients feel the quality of care justifies the price.

Why a patient would want to see them:
- Highly rated for professionalism, patient care, and communication.
- Excellent track record with anxious patients and children.
- Modern, clean facilities and efficient service.
- Consistently positive feedback and strong community reputation.

Why a patient may not want to:
- Isolated concerns about billing or insurance processing.
- Occasional perception of upselling or higher costs.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 983-2132
• Website: smilesbypocock.com/
• Address: 224 Esplanade W Ste 600, North Vancouver, BC V7M 3H8