docbraces Vancouver

Orthodontist: Anthony Strelzow

Overall grade: C+

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

OrthoArts in Vancouver has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Reviewers consistently praise the professionalism, friendliness, and expertise of Dr. Tai and the OrthoArts team. Many mention feeling welcomed and well-cared for throughout their orthodontic journey.
- Patients highlight the clear communication and thorough explanations provided about treatment options, costs, and expected outcomes.
- The office is frequently described as modern, clean, and comfortable, with efficient appointment scheduling and minimal wait times.
- Several reviews note excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Many parents comment on the staff’s ability to make children and teens feel at ease, emphasizing a family-friendly environment.
- The clinic’s flexibility with appointments and responsiveness to questions or concerns is often mentioned as a major plus.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these are not common.
- A few patients report feeling that their appointments were rushed or that they did not receive enough follow-up communication.
- Isolated complaints include dissatisfaction with specific treatment outcomes or the need for additional adjustments, but these are rare compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, expertise, and patient care.
- Modern, clean facilities and efficient service.
- Strong track record with both adult and pediatric orthodontic patients.
- Consistent positive feedback on treatment results and overall experience.

Why a patient may not want to:
- Concerns about cost or payment plan transparency.
- Occasional reports of rushed appointments or limited follow-up.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (888) 983-4032
• Website: www.canadianorthodonticpartners.com/
• Address: 2184 W Broadway # 580, Vancouver, BC V6K 2E1