Hatheway Orthodontics Bridgewater

Orthodontist: Robert Hatheway

Overall grade: C

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Hatheway Orthodontics in Bridgewater has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- The majority of reviewers praise Dr. Hatheway and the team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable from the first visit.
- Patients frequently highlight the staff’s ability to explain treatment plans clearly and answer questions thoroughly, which helps reduce anxiety and build trust.
- The office is described as clean, modern, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Parents often mention positive experiences for their children, citing a kid-friendly environment and staff who are patient and gentle.
- Many reviewers appreciate the flexibility in scheduling and the office’s willingness to accommodate emergencies or last-minute changes.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over coverage or unexpected costs.
- A few patients report feeling that communication could be improved regarding treatment timelines or financial details.
- There are isolated comments about longer-than-expected wait times during busy periods.
- Rarely, some reviewers mention dissatisfaction with specific aspects of their orthodontic results, though these are far outweighed by positive feedback.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and clear communication.
- Consistently positive outcomes with orthodontic treatments.
- Clean, modern office with efficient service and flexible scheduling.
- Strong reputation for working well with children and anxious patients.

Why a patient may not want to:
- Occasional concerns about billing clarity or insurance processing.
- Some reports of communication gaps regarding treatment or costs.
- Rare negative experiences with wait times or specific results.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (902) 543-1264
• Website: www.hathewayortho.ca/
• Address: 26 North St Unit 207, Bridgewater, NS B4V 2T3