Impact Orthodontics SW

Orthodontist: Jennifer Smith

Overall grade: A-

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: B-. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Impact Orthodontics SW in Calgary has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, knowledgeable, and caring staff, with frequent mentions of Dr. Jen and Dr. D offering clear explanations and personalized care.
- Many patients highlight the welcoming, family-friendly atmosphere, noting that both children and adults feel comfortable and supported throughout their orthodontic journey.
- The office is consistently described as clean, modern, and well-organized, with efficient appointment scheduling and minimal wait times.
- Reviewers appreciate the transparent communication regarding treatment plans, costs, and expected outcomes, with several noting that the team is honest and never pushy.
- Numerous patients report excellent results with braces and Invisalign, and several mention successful outcomes after seeking second opinions from Impact Orthodontics.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for after-school or evening slots, leading to some scheduling frustrations.
- There are isolated comments about higher-than-expected costs or insurance coverage confusion, though these are not common.
- A few reviewers mention feeling rushed during busy periods, but this is rare compared to the overall positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, warmth, and clear communication.
- Strong track record with both children and adults, including anxious patients.
- Modern, clean facilities and efficient service.
- Transparent, honest approach to treatment planning and costs.
- Consistently positive outcomes and high patient satisfaction.

Why a patient may not want to:
- Potential challenges with booking preferred appointment times.
- Occasional concerns about cost or insurance processing.
- Rare reports of feeling rushed during busy times.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (403) 256-7797
• Website: impactortho.com/
• Address: 280 Midpark Way SE Suite 208, Calgary, AB T2X 1J6