Design Orthodontics

Orthodontist: Justin Wong

Overall grade: C-

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Design Orthodontics in Edmonton has a robust online reputation, with a Google review average of 4.8 out of 5 stars from over 400 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its welcoming, professional, and knowledgeable staff, often mentioning orthodontists and assistants by name for their attentive care and clear explanations.
- Many patients highlight the clinic’s ability to make both adults and children feel comfortable, with several noting a positive, friendly atmosphere and a focus on patient education.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Reviewers appreciate the transparency in treatment plans and costs, as well as the flexibility in payment options.
- Several families mention successful orthodontic outcomes, such as improved smiles and confidence, and express satisfaction with the overall process.

Negative Highlights:
- A small number of reviews mention issues with communication, such as difficulty reaching the office by phone or delays in response to inquiries.
- Some patients report feeling that appointments were rushed or that they did not receive enough time with the orthodontist.
- There are isolated complaints about discomfort with certain procedures or dissatisfaction with the pace of treatment progress.
- A few negative reviews cite higher-than-expected costs or confusion about insurance coverage, though these are not common.

Why a patient would want to see them:
- High satisfaction with staff professionalism, friendliness, and expertise.
- Positive experiences for both children and adults, with a focus on comfort and education.
- Clean, modern facilities and efficient, organized service.
- Transparent treatment plans and flexible payment options.
- Consistently strong outcomes and positive feedback from a large patient base.

Why a patient may not want to:
- Occasional communication challenges or difficulty reaching the office.
- Some reports of feeling rushed during appointments.
- Isolated concerns about treatment discomfort or cost transparency.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (717) 737-4337
• Website: designorthodontics.com/
• Address: 6103 Currents Dr NW #208, Edmonton, AB T6W 0L7