Pitt Meadows Orthodontics

Orthodontist: Asef Karim

Overall grade: B+

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Pitt Meadows Orthodontics in Pitt Meadows has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers praise the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their kindness and attentiveness.
- Many patients highlight the clear communication and thorough explanations provided throughout the treatment process, making them feel informed and comfortable.
- The office is frequently described as clean, modern, and well-maintained, with a pleasant atmosphere that helps put patients at ease.
- Reviewers consistently mention efficient appointment scheduling, minimal wait times, and flexibility in accommodating busy schedules.
- Several families note positive experiences for children and teens, with staff being patient, gentle, and encouraging, making orthodontic visits less stressful.
- Numerous reviews mention excellent treatment outcomes, with patients satisfied with their results and the overall process.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as confusion over coverage or unexpected costs, though these are not common.
- A few patients report feeling that the office can be busy at times, leading to occasional delays or a sense of being rushed.
- There are isolated comments about communication lapses regarding appointment changes or reminders.
- Rare negative feedback includes dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are far outweighed by positive experiences.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and clear communication.
- Modern, clean facilities and efficient service.
- Strong track record with children and teens, making it a family-friendly choice.
- Consistently positive treatment outcomes and high patient satisfaction.

Why a patient may not want to:
- Occasional concerns about billing or insurance clarity.
- Potential for busy periods leading to brief delays or feeling rushed.
- Rare negative experiences with specific treatments or communication.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 457-2266
• Website: www.pittmeadowsortho.ca/
• Address: 12099 Harris Rd, Pitt Meadows, BC V3Y 0E5