Northo Orthodontics

Orthodontist: Mona Afrand

Overall grade: B

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: B. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Northo Orthodontics in North Vancouver has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 150 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning Dr. Lee and team members by name for their attentive and caring approach.
- Patients consistently highlight the thoroughness of consultations, clear explanations of treatment options, and the willingness of staff to answer questions.
- The office is described as modern, clean, and comfortable, with a relaxing atmosphere that helps put patients at ease.
- Many families report positive experiences for both children and adults, noting successful orthodontic outcomes and smooth treatment processes.
- Reviewers appreciate the clinic’s flexibility with scheduling, efficient appointment management, and minimal wait times.
- Several comments mention transparent pricing and clear communication regarding costs and insurance.

Negative Highlights:
- A very small number of reviews mention feeling that appointments were occasionally rushed or that follow-up communication could be improved.
- Isolated feedback notes dissatisfaction with specific treatment outcomes or longer-than-expected treatment times, though these are rare.
- A few reviewers mention parking challenges due to the busy location.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and patient-centered care.
- Modern, clean facilities and a comfortable environment.
- Strong track record with both children and adults, with many positive outcomes.
- Transparent communication about treatment and costs.
- Efficient scheduling and minimal wait times.

Why a patient may not want to:
- Occasional reports of rushed appointments or communication lapses.
- Rare dissatisfaction with treatment outcomes or duration.
- Potential parking difficulties at the location.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 988-3212
• Website: www.northo.ca/about-us/meet-the-orthodontist/
• Address: 5728 Owl Ct, North Vancouver, BC V7R 4V7