Tam Orthodontics and Pediatric Dentistry

Orthodontist: Isaac Tam

Overall grade: C-

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: B-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: F. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Tam Orthodontics and Pediatric Dentistry in Vancouver has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its exceptionally friendly, patient, and knowledgeable staff, often mentioning Dr. Tam and team by name for their professionalism and gentle approach.
- Many parents highlight the clinic’s ability to make children feel comfortable and at ease, with several noting successful visits for anxious or special-needs children.
- The office is frequently described as clean, modern, and welcoming, with a child-friendly atmosphere and amenities.
- Patients appreciate the clear communication regarding treatment plans, costs, and procedures, as well as the thorough explanations provided.
- Efficient appointment scheduling, minimal wait times, and flexibility in accommodating family needs are commonly cited as positives.
- Several reviews mention excellent orthodontic outcomes and satisfaction with both pediatric and orthodontic care.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance processing, though these are rare.
- A few patients report feeling that appointments were rushed or that they did not receive enough time for questions.
- Isolated complaints include dissatisfaction with specific treatment outcomes or perceived lack of follow-up, but these are minimal compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for staff friendliness, professionalism, and ability to work with children, including those with dental anxiety or special needs.
- Modern, clean, and welcoming office environment.
- Clear communication and transparency about treatments and costs.
- Consistently positive orthodontic and pediatric dental outcomes.

Why a patient may not want to:
- Occasional concerns about billing or insurance handling.
- Rare reports of rushed appointments or insufficient follow-up.
- Isolated dissatisfaction with specific procedures.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 872-0444
• Website: www.tam-dental.com/
• Address: 745 W Broadway #201, Vancouver, BC V5Z 1J5