Mission Creek Orthodontics

Orthodontist: Derek Pollard

Overall grade: A

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Mission Creek Orthodontics in Kelowna has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The majority of reviewers commend the clinic for its exceptionally friendly, knowledgeable, and professional staff, often mentioning Dr. Mark Antosz and Dr. Robert Vincelli by name for their expertise and approachable manner.
- Many patients highlight the thoroughness of consultations and the clear communication regarding treatment plans and expectations.
- The office environment is frequently described as modern, clean, and welcoming, with efficient appointment scheduling and minimal wait times.
- Several reviews note the clinic’s ability to make both children and adults feel comfortable, with special attention to nervous or first-time orthodontic patients.
- Patients appreciate the flexibility in payment plans and the clinic’s willingness to work with insurance providers.
- Numerous success stories are shared about positive treatment outcomes, including improved smiles and increased confidence.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-up visits, leading to longer wait times between adjustments.
- There are isolated comments about feeling rushed during busy periods or not receiving enough time with the orthodontist.
- A few patients express dissatisfaction with the cost of treatment, though this is not a widespread concern.
- Rare complaints include miscommunication regarding treatment timelines or expectations.

Why a patient would want to see them:
- Highly rated for staff professionalism, expertise, and patient care.
- Modern, clean facilities and efficient operations.
- Strong track record with both children and adults, including anxious patients.
- Flexible payment options and insurance support.
- Consistently positive treatment outcomes and community reputation.

Why a patient may not want to:
- Potential for longer wait times between appointments due to high demand.
- Occasional reports of feeling rushed during busy periods.
- Some concerns about treatment costs or communication regarding timelines.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (778) 477-5770
• Website: missioncreekortho.com/
• Address: #102 - 1110 Harvey Avenue, Kelowna, BC V1Y 6E7