Dr. Clifford J. Moore Inc

Orthodontist: Clifford Moore

Overall grade: C+

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr. Clifford J. Moore Inc in Kelowna has a strong online reputation, with a Google review average of 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend Dr. Moore and his team for their professionalism, friendliness, and attentive care. Many mention feeling comfortable and well-informed throughout their visits.
- Patients frequently highlight Dr. Moore’s gentle approach, especially with those who experience dental anxiety, and appreciate his clear explanations of procedures.
- The office staff is often described as welcoming, efficient, and accommodating with scheduling, contributing to a positive overall experience.
- The clinic is noted for its cleanliness, modern equipment, and well-maintained facilities.
- Several reviews mention successful outcomes with complex dental work, such as crowns and implants, and express satisfaction with the quality of care.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance processing, though these are not common.
- Some patients report feeling that appointments were rushed or that they did not receive enough time to discuss concerns.
- There are isolated complaints about the cost of services or feeling pressured into additional treatments, but these are rare compared to the positive feedback.
- A few negative reviews cite dissatisfaction with specific procedures or outcomes, but these are exceptions.

Why a patient would want to see them:
- High satisfaction with Dr. Moore’s expertise, gentle manner, and clear communication.
- Positive experiences for anxious patients and those needing complex dental work.
- Friendly, efficient staff and a clean, modern office environment.
- Consistently strong community reputation and positive word-of-mouth.

Why a patient may not want to:
- Occasional concerns about billing or feeling rushed during appointments.
- Rare reports of dissatisfaction with specific treatments or perceived upselling.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (250) 860-9676
• Website: www.health-local.com/biz/dentist/kelowna/british-columbia/dr-clifford-j-moore-inc/
• Address: 1619 Pandosy Street, Kelowna, BC V1Y 1P6