Bedford Orthodontics

Orthodontist: Lee Erickson

Overall grade: B

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Bedford Orthodontics in Bedford has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the staff for being friendly, welcoming, and professional, often mentioning the orthodontists and assistants by name for their attentive care.
- Patients consistently highlight the clear communication regarding treatment plans, costs, and expected outcomes.
- The office is described as clean, modern, and comfortable, with efficient scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the team’s ability to make patients feel at ease, especially those who are nervous about orthodontic work.
- Several reviews mention successful treatment outcomes, including beautiful smiles and improved confidence, with some patients returning for follow-up care years later.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for after-school or work hours, leading to some scheduling frustrations.
- There are isolated comments about the cost of treatment being higher than expected or insurance not covering as much as anticipated.
- A few patients report feeling that the office was busy at times, resulting in slightly rushed appointments or less personalized attention.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Modern, clean facilities and efficient appointment management.
- Strong track record with both children and adults, including anxious patients.
- Consistently positive treatment outcomes and long-term patient relationships.

Why a patient may not want to:
- Potential challenges with scheduling appointments during peak times.
- Some concerns about treatment costs and insurance coverage.
- Occasional reports of feeling rushed during busy periods.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (902) 835-6531
• Website: www.bedfordortho.com/
• Address: 1595 Bedford Hwy #206, Bedford, NS B4A 1E8