Southwest Specialty Group

Orthodontist: Billy Wiltshire

Overall grade: B

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: B+. What happens when you call outside office hours.
• Info accuracy: B+. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Southwest Specialty Group in Winnipeg has a moderate online presence, with a Google review average of 4.3 out of 5 stars from approximately 40 reviews.

Positive Highlights:
- Many reviewers praise the professionalism and expertise of the specialists, particularly noting positive experiences with oral surgeons and periodontists.
- Several patients mention successful outcomes from complex procedures, such as wisdom tooth extractions and dental implants, with minimal discomfort and clear aftercare instructions.
- The office staff is frequently described as courteous, helpful, and efficient in managing appointments and paperwork.
- The clinic is noted for being clean and well-maintained, with a comfortable waiting area.
- Some patients appreciate the clear communication and willingness of the doctors to answer questions and explain procedures.

Negative Highlights:
- A number of reviews mention long wait times, both in the waiting room and for scheduling appointments, with some patients feeling their time was not respected.
- There are several complaints about the front desk staff being unhelpful or unfriendly, particularly regarding billing and insurance issues.
- A few patients report feeling rushed during consultations or not receiving enough information about their treatment options.
- Isolated negative experiences include dissatisfaction with surgical outcomes or post-procedure pain management.

Why a patient would want to see them:
- Specialists with a good reputation for complex dental procedures.
- Generally positive feedback on clinical outcomes and professionalism.
- Clean, modern facilities and efficient handling of most appointments.

Why a patient may not want to:
- Potential for long wait times and scheduling delays.
- Mixed experiences with front desk staff and billing processes.
- Some reports of rushed consultations or insufficient communication.

Score: 4 (corresponding to a 4.3 average review)

Contact

• Phone: (204) 488-0550
• Website: www.southwestspecialtygroup.com/
• Address: 2025 Corydon Ave #120, Winnipeg, MB R3P 0N2