docbraces Hatheway Woodstock

Orthodontist: Robert Hatheway

Overall grade: B+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

docbraces Hatheway Woodstock in Woodstock has a solid online reputation, with a Google review average of 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend the staff for being friendly, welcoming, and professional, often mentioning orthodontists and front desk staff by name for their attentive care.
- Patients frequently highlight the team’s ability to make both children and adults feel comfortable, with several noting a positive, supportive environment for those nervous about orthodontic treatment.
- The office is described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Many reviews mention clear communication about treatment plans, costs, and progress, with patients appreciating the transparency and thorough explanations.
- Several families report positive experiences for their children, citing gentle care and a fun, engaging atmosphere.

Negative Highlights:
- A small number of reviews mention issues with appointment availability or rescheduling, particularly during busy periods.
- Some patients report feeling that the cost of treatment was higher than expected, or that payment plans were not as flexible as hoped.
- There are isolated complaints about delays in treatment progress or dissatisfaction with specific outcomes, though these are rare compared to the overall positive feedback.
- A few reviewers mention feeling rushed during appointments or not having all their questions fully addressed.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Positive experiences for both adults and children, including those with dental anxiety.
- Clean, modern facilities and efficient service.
- Clear explanations of treatment plans and costs.

Why a patient may not want to:
- Occasional issues with appointment availability or rescheduling.
- Some concerns about treatment costs and payment flexibility.
- Rare reports of feeling rushed or dissatisfied with specific outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (506) 473-4890
• Website: docbraces.com/clinics/hatheway-woodstock
• Address: 255 Connell St, Woodstock, NB E7M 1L2