Cranbrook Family Dental

Orthodontist: David Urban

Overall grade: B+

Performance grades

• Call response: B+. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: A+. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Cranbrook Family Dental in Cranbrook has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic’s friendly, welcoming, and professional staff, often mentioning dentists and hygienists by name for their gentle and thorough care.
- Many patients highlight the clinic’s ability to make them feel comfortable, especially those with dental anxiety or children, noting a calm and reassuring environment.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews mention clear communication about procedures and treatment options, as well as transparent billing practices.
- Emergency dental care and flexibility in accommodating urgent appointments are commonly cited as positives.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for last-minute or urgent needs.
- There are isolated complaints about feeling rushed during appointments or not having all questions fully addressed.
- A few patients report dissatisfaction with specific procedures or outcomes, but these are rare and often addressed by the clinic’s management.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Good track record with anxious patients and families with children.
- Clean, modern facilities and efficient, organized service.
- Strong community reputation and consistent, overwhelmingly positive feedback.

Why a patient may not want to:
- Occasional difficulty securing last-minute appointments.
- Rare reports of feeling rushed or not fully heard during visits.
- Isolated negative experiences with specific treatments.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 426-5825
• Website: www.cranbrookfamilydental.com/site/home
• Address: 1124 21 Ave N, Cranbrook, BC V1C 5L9