Aurora Orthodontics

Orthodontist: Ali Shojaei

Overall grade: A-

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

After-hours mystery shop: branded Aurora Orthodontics; closed, reopens next business day; press 1 hours/location, press 2 admin voicemail for scheduling, press 3 office manager Natalia. No emergency/on-call in 22s greeting. Grade A.

Contact

• Phone: (905) 727-8783
• Website: www.brace-your-smile.com/site/home
• Address: 15480 Bayview Ave Unit 112, Aurora, ON L4G 7J1