HGS Ortho

Orthodontist: Geoff Smith

Overall grade: C

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

HGS Ortho in Richmond has a robust online presence, with a Google review average of 4.9 out of 5 stars from over 150 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its knowledgeable, caring, and attentive staff, frequently mentioning the orthodontists and support team for their professionalism and clear communication.
- Patients consistently highlight the welcoming and friendly atmosphere, noting that both adults and children feel comfortable and well-cared for throughout their treatment.
- The office is described as modern, clean, and efficiently run, with smooth appointment scheduling and minimal wait times.
- Many reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the thorough explanations provided during the process.
- Several families appreciate the clinic’s ability to accommodate busy schedules and provide flexible payment options.

Negative Highlights:
- A small number of reviews mention longer-than-expected treatment times or delays in scheduling follow-up appointments.
- A few patients report feeling that communication about treatment progress could be improved, particularly regarding changes in timelines.
- Isolated complaints reference issues with billing clarity or insurance coordination, though these are not common.
- Rare negative feedback includes dissatisfaction with specific outcomes or discomfort during adjustments.

Why a patient would want to see them:
- High satisfaction with staff expertise, friendliness, and patient care.
- Modern, clean facilities and efficient operations.
- Strong reputation for successful orthodontic results.
- Family-friendly environment and flexible scheduling/payment options.

Why a patient may not want to:
- Occasional concerns about treatment timelines or communication.
- Isolated issues with billing or insurance processing.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 285-9800
• Website: bridgewaterrichmonddentist.com/dr-geoff-smith/
• Address: 4720 McClelland Rd #1815, Richmond, BC V7C 5L9