Ocean Orthodontics

Orthodontist: Brent Douglas

Overall grade: C-

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Ocean Orthodontics in Vancouver has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning Dr. Lee and team members by name for their attentive and caring approach.
- Patients consistently highlight the thoroughness of consultations, clear explanations of treatment options, and the willingness of staff to answer questions and address concerns.
- The office environment is frequently described as modern, clean, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make young patients feel at ease and excited about their orthodontic care.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles and the overall treatment process.
- Flexibility in payment plans and transparency in pricing are also cited as positives.

Negative Highlights:
- A small number of reviews mention issues with communication, such as difficulty reaching the office by phone or delays in response to inquiries.
- There are isolated complaints about appointment rescheduling or wait times during particularly busy periods.
- A few patients mention feeling that the cost of treatment was higher than expected, though most still felt the quality justified the price.
- Rare negative feedback includes dissatisfaction with specific treatment outcomes or discomfort during procedures, but these are far outweighed by positive experiences.

Why a patient would want to see them:
- Highly rated for staff professionalism, friendliness, and patient-centered care.
- Strong track record with both children and adults, making it a family-friendly choice.
- Modern, clean facilities and efficient service.
- Consistent positive feedback on treatment outcomes and overall experience.
- Transparent pricing and flexible payment options.

Why a patient may not want to:
- Occasional communication or scheduling challenges.
- Some concerns about higher treatment costs.
- Rare negative experiences with specific procedures or outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (303) 481-0565
• Website: copdo.com/
• Address: 2425 Oak St #410, Vancouver, BC V6H 3S7