myORTHODONTIST

Orthodontist: Leagh Harfield

Overall grade: C

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B-. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

myORTHODONTIST in Calgary has a robust online presence, with a high volume of Google reviews averaging 4.8 out of 5 stars from over 400 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its friendly, knowledgeable, and professional staff, often mentioning orthodontists and support staff by name for their attentive care and clear explanations.
- Many patients highlight the welcoming and comfortable environment, noting that the office is clean, modern, and well-maintained.
- The clinic receives praise for efficient appointment scheduling, minimal wait times, and flexibility in accommodating patient needs.
- Several reviews mention positive experiences with children and teens, emphasizing the staff’s patience and ability to make young patients feel at ease.
- Patients frequently report satisfaction with treatment outcomes, including successful Invisalign and braces cases, and appreciate the thorough follow-up care.

Negative Highlights:
- A few reviewers mention issues with billing transparency or unexpected costs, though these complaints are not widespread.
- Some patients report feeling rushed during consultations or not having all their questions fully addressed.
- There are isolated comments about communication lapses, such as difficulty reaching the office by phone or delays in response to inquiries.
- Rare negative reviews cite dissatisfaction with specific treatment results or discomfort during procedures.

Why a patient would want to see them:
- High satisfaction with staff professionalism, expertise, and patient care.
- Positive experiences for both adults and children, with a focus on comfort and clear communication.
- Modern, clean facilities and efficient service.
- Strong reputation for successful orthodontic outcomes and follow-up care.

Why a patient may not want to:
- Concerns about billing clarity or unexpected charges.
- Occasional reports of rushed appointments or communication issues.
- Rare dissatisfaction with specific treatment outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (403) 271-8010
• Website: www.harfieldfrenchortho.com/
• Address: 10655 Southport Rd SW #900, Calgary, AB T2W 4Y1