Macadam Douglas Dr

Orthodontist: Douglas Macadam

Overall grade: C+

Performance grades

• Call response: C-. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Macadam Douglas Dr office in Burnaby has a solid online reputation, with a Google review average of 4.7 out of 5 stars from over 100 reviews.

Positive Highlights:
- Many reviewers commend the staff for being friendly, welcoming, and professional, often mentioning the front desk and dental team for their attentive service.
- Patients appreciate the dentists’ clear explanations, gentle approach, and ability to make them feel comfortable, especially those with dental anxiety.
- The office is frequently described as clean, modern, and well-maintained, with efficient appointment scheduling and minimal wait times.
- Several reviews highlight positive experiences with children and families, noting patience and care with younger patients.
- Emergency appointments and flexibility in scheduling are mentioned as strong points.

Negative Highlights:
- A few reviewers mention issues with billing transparency or unexpected charges, though these are not common.
- Some patients report feeling rushed during appointments or not having enough time to ask questions.
- There are isolated complaints about the quality of certain procedures or dissatisfaction with treatment outcomes.
- A small number of reviews mention perceived upselling of dental services.

Why a patient would want to see them:
- Consistently positive feedback on staff professionalism and patient care.
- Good experiences reported by anxious patients and families with children.
- Clean, modern facilities and efficient service.
- Flexible scheduling and emergency care availability.

Why a patient may not want to:
- Occasional concerns about billing clarity or unexpected costs.
- Some reports of feeling rushed or pressured into additional treatments.
- Rare negative experiences with specific procedures.

Score: 6 (corresponding to a 4.7 average review)

Contact

• Phone: (604) 850-1675
• Website: www.macadamslaw.com/
• Address: 5557 Woodsworth St, Burnaby, BC V5G 4M3