Signature Orthodontics

Orthodontist: Shawn Russett

Overall grade: B+

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Signature Orthodontics in Edmonton has a robust online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- Numerous reviewers commend the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning Dr. Sharma and team by name for their expertise and caring approach.
- Patients consistently highlight the thoroughness of consultations, clear explanations of treatment options, and the willingness of staff to answer questions.
- The office environment is frequently described as clean, modern, and comfortable, with efficient appointment scheduling and minimal wait times.
- Many families report positive experiences for both children and adults, noting the staff’s ability to make young patients feel at ease.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their smiles and the overall treatment process.
- Flexibility in payment plans and transparency in pricing are also cited as positives.

Negative Highlights:
- A small number of reviews mention issues with communication, such as difficulty reaching the office by phone or delays in response to inquiries.
- There are isolated complaints about longer-than-expected treatment times or adjustments to the original plan.
- A few patients report feeling that appointments were rushed or that they did not receive enough attention during busy periods.
- Rare negative feedback includes dissatisfaction with specific results or discomfort during treatment, but these are far outweighed by positive comments.

Why a patient would want to see them:
- Highly rated for professionalism, friendliness, and expertise.
- Strong track record with both children and adults.
- Modern, clean facilities and efficient service.
- Transparent pricing and flexible payment options.
- Consistently positive feedback on treatment outcomes.

Why a patient may not want to:
- Occasional communication challenges or delays.
- Potential for feeling rushed during busy times.
- Rare dissatisfaction with treatment duration or specific results.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (780) 456-1511
• Website: www.signatureorthodontics.com/
• Address: 12913 140 Ave NW, Edmonton, AB T6V 0A3