docbraces Spruce Grove

Orthodontist: Bowen Miles

Overall grade: C

Performance grades

• Call response: B-. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Doc Braces Spruce Grove in Spruce Grove has a strong online reputation, with a Google review average of 4.8 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers commend the staff for being friendly, welcoming, and professional, often mentioning the front desk team and orthodontists by name for their attentive care.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and timelines, which helps set expectations and reduce anxiety.
- The office is described as clean, modern, and comfortable, with a pleasant atmosphere that puts both children and adults at ease.
- Many families note positive experiences for their children, emphasizing the staff’s patience and ability to make orthodontic visits enjoyable.
- Several reviews mention efficient appointment scheduling, minimal wait times, and flexibility in rescheduling when needed.
- Success stories about positive orthodontic outcomes and visible improvements in smiles are common.

Negative Highlights:
- A small number of reviews mention issues with billing clarity or unexpected costs, though these are not widespread.
- Some patients report feeling rushed during appointments or not having all their questions fully addressed.
- There are isolated complaints about communication lapses, such as delays in returning calls or emails.
- A few negative reviews cite dissatisfaction with specific treatment outcomes or discomfort with appliances, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Positive experiences for children and families, with a focus on comfort and reassurance.
- Clean, modern facilities and efficient, flexible service.
- Consistent positive results and strong community reputation.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Some reports of feeling rushed or not fully heard during appointments.
- Rare negative experiences with communication or treatment outcomes.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (780) 962-5434
• Website: docbraces.com/locations/sprucegrove
• Address: 96 Campsite Rd Unit 32, Spruce Grove, AB T7X 4J3