Innova Orthodontics

Orthodontist: Lenore Louie

Overall grade: B+

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Innova Orthodontics in Port Coquitlam has a strong Google review profile, currently averaging 4.9 out of 5 stars from over 150 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its exceptionally friendly, welcoming, and professional staff, often mentioning Dr. Lee and team by name for their expertise and caring approach.
- Patients consistently highlight the clear communication and thorough explanations provided throughout the orthodontic process, making them feel informed and comfortable.
- The office is described as modern, clean, and well-maintained, with a pleasant atmosphere and efficient appointment scheduling.
- Many families report positive experiences for both children and adults, noting the staff’s patience and ability to make kids feel at ease.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Timeliness and respect for appointment times are frequently cited, with minimal wait times and smooth check-in/out processes.

Negative Highlights:
- A very small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these are rare.
- Isolated comments reference feeling rushed during busy periods or not having all questions answered in detail.
- A few patients mention challenges with parking or office location, but these are not common complaints.

Why a patient would want to see them:
- Highly rated for professionalism, friendliness, and expertise.
- Strong communication and patient education throughout treatment.
- Modern, clean facilities and efficient service.
- Positive experiences for both children and adults.
- Consistently excellent treatment outcomes.

Why a patient may not want to:
- Potential concerns about cost or payment options.
- Occasional reports of feeling rushed during busy times.
- Minor inconvenience with parking or location for some.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 474-1141
• Website: www.innovaortho.com/
• Address: 2099 Lougheed Hwy B219, Port Coquitlam, BC V3B 1A8