docbraces Hatheway Grand Falls

Orthodontist: Robert Hatheway

Overall grade: C

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: D. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

docbraces Hatheway Grand Falls in Grand Falls has a solid online reputation, with a Google review average of 4.8 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers commend the staff for being friendly, welcoming, and professional, often mentioning the front desk team and orthodontists by name for their attentive care.
- Patients frequently highlight the clear communication regarding treatment plans, costs, and timelines, which helps set expectations and reduce anxiety.
- The clinic is described as clean, modern, and comfortable, with a pleasant waiting area and efficient appointment scheduling.
- Many families note positive experiences for children and teens, emphasizing the staff’s patience and ability to make young patients feel at ease.
- Several reviews mention successful orthodontic outcomes, with patients expressing satisfaction with their results and the overall process.

Negative Highlights:
- A few reviewers mention longer-than-expected wait times for appointments or delays in the waiting room.
- Some patients report issues with appointment rescheduling or communication lapses regarding changes.
- There are isolated complaints about billing clarity or insurance processing, though these are not common.
- Rare negative feedback includes dissatisfaction with specific treatment outcomes or feeling that concerns were not fully addressed.

Why a patient would want to see them:
- High marks for staff friendliness, professionalism, and communication.
- Positive experiences for children and families.
- Clean, modern facilities and efficient service.
- Consistent satisfaction with orthodontic results.

Why a patient may not want to:
- Occasional delays or scheduling issues.
- Some concerns about billing clarity or insurance handling.
- Rare dissatisfaction with specific treatments or communication.

Score: 7 (corresponding to a 4.8 average review)

Contact

• Phone: (506) 473-4890
• Website: docbraces.com/clinics/hatheway-grand-falls
• Address: 630 Everard H Daigle Boul, Grand-Sault, Grand Falls, NB E3Z 2R8