EVS Orthodontic Clinic

Orthodontist: Edsard Van Steenbergen

Overall grade: B

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: A. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

EVS Orthodontic Clinic in Kelowna has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- The most frequent praise is for the clinic’s friendly, welcoming, and professional staff, with many reviewers mentioning feeling comfortable and well-cared for throughout their orthodontic journey.
- Dr. Sharma and the team are often singled out for their expertise, clear communication, and willingness to answer questions, making patients feel informed and at ease.
- The office is described as modern, clean, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Many parents note positive experiences for their children, highlighting the staff’s patience and ability to make young patients feel relaxed.
- Several reviewers mention excellent results with braces and Invisalign, expressing satisfaction with both the process and the final outcome.

Negative Highlights:
- A small number of reviews mention issues with billing or insurance, such as unexpected charges or confusion about payment plans.
- A few patients report feeling rushed during appointments or not receiving enough explanation about treatment options.
- There are isolated comments about communication lapses, such as difficulty reaching the office by phone or delays in response to inquiries.
- Very rare negative experiences with specific treatments or discomfort during procedures, but these are far outweighed by positive feedback.

Why a patient would want to see them:
- Highly rated for staff professionalism, expertise, and patient care.
- Modern, clean facilities and efficient operations.
- Strong track record with children and anxious patients.
- Consistently positive results and high patient satisfaction.

Why a patient may not want to:
- Occasional concerns about billing transparency or insurance handling.
- Some reports of feeling rushed or not fully informed during appointments.
- Rare communication issues with the office.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 868-3488
• Website: www.evsortho.com/
• Address: 550 West Ave, Kelowna, BC V1Y 4Z4