Mona Afrand Orthodontics

Orthodontist: Mona Afrand

Overall grade: B+

Performance grades

• Call response: C. How quickly and professionally the phone was answered.
• After hours: C. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: A. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Mona Afrand Orthodontics in Vancouver has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 200 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Afrand and her team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable from the first visit.
- Patients consistently highlight the clear communication regarding treatment plans, costs, and expected outcomes. Dr. Afrand is often described as patient, thorough, and willing to answer all questions.
- The office environment is frequently described as clean, modern, and inviting, with efficient appointment scheduling and minimal wait times.
- Several reviews note excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Many parents mention positive experiences for their children, citing a gentle approach and a supportive atmosphere for young patients.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-ups or adjustments, leading to longer wait times between visits.
- A few patients report feeling that the treatment duration was longer than initially expected.
- Isolated comments mention higher costs compared to other orthodontic offices, though most agree the quality justifies the price.
- Very rare complaints about communication lapses or misunderstandings regarding payment plans.

Why a patient would want to see them:
- High satisfaction with treatment outcomes and patient care.
- Friendly, professional staff and a welcoming office environment.
- Clear communication and transparency about procedures and costs.
- Good reputation for treating both adults and children.

Why a patient may not want to:
- Potential for longer wait times between appointments.
- Treatment may be more expensive than some competitors.
- Rare issues with scheduling or payment communication.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 684-4420
• Website: monaafrandorthodontics.com/
• Address: 1368 W Georgia St, Vancouver, BC V6E 4R9