Aura Orthodontics - Guildford Surrey

Orthodontist: Gabriel Gedak

Overall grade: C+

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

North Surrey Orthodontics in Surrey has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 300 reviews.

Positive Highlights:
- Numerous reviewers praise the clinic for its friendly, welcoming, and professional staff, often mentioning the orthodontists and front desk team by name for their attentive and caring approach.
- Many patients highlight the clear communication regarding treatment plans, costs, and expected outcomes, noting that staff take time to answer questions and explain procedures.
- The office is frequently described as clean, modern, and well-maintained, with a comfortable waiting area and efficient appointment scheduling.
- Several reviews mention positive experiences for children and teenagers, with staff being patient and gentle, helping to ease anxiety about orthodontic treatment.
- Timely appointments and minimal wait times are commonly cited, as well as flexibility in rescheduling when needed.
- Patients often report excellent results with braces and Invisalign, expressing satisfaction with their new smiles.

Negative Highlights:
- A small number of reviews mention issues with billing clarity or unexpected charges, though these are not common.
- A few patients report feeling that appointments were rushed or that they did not receive enough detailed information about aftercare.
- There are isolated complaints about communication lapses, such as difficulty reaching the office by phone or delays in follow-up.
- Rare negative experiences include dissatisfaction with specific treatment outcomes or discomfort during adjustments.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and bedside manner.
- Clean, modern facilities and efficient, timely service.
- Strong track record with children and teens, making it a family-friendly choice.
- Consistently positive feedback on treatment results and overall experience.

Why a patient may not want to:
- Occasional concerns about billing transparency or unexpected costs.
- Some reports of rushed appointments or limited aftercare information.
- Rare communication issues or dissatisfaction with specific outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 585-1304
• Website: www.halaxy.com/profile/dr-gabriel-gedak/orthodontist/191364
• Address: 405-15127 100th Avenue, Surrey, BC V3R 0N9