Lakeshore Orthodontics

Orthodontist: Paul Castella

Overall grade: C+

Performance grades

• Call response: D. How quickly and professionally the phone was answered.
• After hours: C-. What happens when you call outside office hours.
• Info accuracy: D. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

After-hours mystery shop: toll-free [contact details removed] connected ~3s then dropped; recording empty / transcription failed (Vosk empty, Google UnknownValue). Almost no greeting. Maps name: Lakeshore Orthodontics (stored Dr. Paul Castella). Grade C-.

Contact

• Phone: (844) 578-2871
• Website: www.castellaortho.com/
• Address: 1226 County Road 22, Emeryville, ON N0R 1C0