Woo Orthodontics

Orthodontist: Andrew Woo

Overall grade: B

Performance grades

• Call response: A-. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Woo Orthodontics in Abbotsford has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 150 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Woo and the team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and valued as patients.
- The office is frequently described as clean, modern, and comfortable, with a pleasant atmosphere that helps put patients at ease.
- Patients appreciate the clear communication regarding treatment plans, costs, and expected outcomes. Several reviews highlight the staff’s willingness to answer questions and explain procedures thoroughly.
- Many parents note positive experiences for their children, citing gentle care and a supportive environment for young or anxious patients.
- Timely appointments, efficient scheduling, and minimal wait times are commonly mentioned as positives.
- Several patients report excellent orthodontic results, with noticeable improvements in their smiles and confidence.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these comments are rare.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated complaints about specific treatment outcomes or discomfort, but these are minimal compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff professionalism, communication, and patient care.
- Clean, modern facilities and a welcoming environment.
- Strong track record with children and anxious patients.
- Consistently positive results and high patient confidence in the orthodontic process.

Why a patient may not want to:
- Concerns about cost or payment plan flexibility.
- Occasional reports of rushed appointments or limited follow-up communication.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (604) 859-1505
• Website: www.wooorthodontics.ca/
• Address: 32625 South Fraser Way #208, Abbotsford, BC V2T 1X8