Lo Elliott Orthodontics

Orthodontist: Francine Lo

Overall grade: B+

Performance grades

• Call response: B. How quickly and professionally the phone was answered.
• After hours: A-. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: B. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Lo Elliott Orthodontics in Prince George has a strong online reputation, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- The majority of reviewers praise Dr. Lo Elliott and her team for their professionalism, friendliness, and caring approach. Many mention feeling welcomed and comfortable from the first visit.
- Patients frequently highlight the staff’s ability to explain treatment plans clearly and answer questions thoroughly, which helps reduce anxiety and build trust.
- The office is described as clean, modern, and well-organized, with efficient scheduling and minimal wait times.
- Several reviews note excellent results with orthodontic treatments, including braces and Invisalign, and express satisfaction with the outcomes.
- Parents often mention positive experiences for their children, citing a kid-friendly environment and staff who are patient and gentle with young patients.

Negative Highlights:
- A small number of reviews mention issues with appointment availability, particularly for follow-up visits, leading to longer wait times between adjustments.
- There are isolated comments about higher costs compared to other providers, with some patients feeling that treatment was expensive.
- A few reviewers mention feeling rushed during busy periods or not having all their concerns addressed in detail.
- Very rare complaints about specific treatment outcomes, but these are minimal compared to the overwhelmingly positive feedback.

Why a patient would want to see them:
- Highly rated for professionalism, friendliness, and clear communication.
- Modern, clean office with efficient service and minimal wait times.
- Strong track record of successful orthodontic outcomes for both adults and children.
- Positive experiences for anxious patients and families.

Why a patient may not want to:
- Potential for higher costs compared to other orthodontic offices.
- Occasional difficulty with appointment availability or feeling rushed during busy times.
- Rare dissatisfaction with specific treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 562-2113
• Website: www.perfectsmile.ca/site/home
• Address: 4122 15th Ave, Prince George, BC V2M 1V9