Dr Kirk Bartlett Orthodontist

Orthodontist: Kirk Bartlett

Overall grade: C+

Performance grades

• Call response: C+. How quickly and professionally the phone was answered.
• After hours: C+. What happens when you call outside office hours.
• Info accuracy: B. Whether published hours, pricing and services matched reality.
• Customer service: C. Courtesy and helpfulness of the front desk.

Grades come from our mystery-shopper call audits. How we grade

Review summary

Dr Kirk Bartlett Orthodontist in Victoria has a strong reputation online, with a Google review average of 4.9 out of 5 stars from over 100 reviews.

Positive Highlights:
- Numerous reviewers praise Dr. Bartlett and his team for their professionalism, friendliness, and attentive care. Many mention feeling welcomed and comfortable throughout their orthodontic treatment.
- Patients frequently highlight the clear communication and thorough explanations provided by Dr. Bartlett, noting that he takes time to answer questions and discuss treatment options.
- The office environment is described as clean, modern, and efficiently run, with minimal wait times and smooth appointment scheduling.
- Several reviews mention excellent results with braces and Invisalign, with patients expressing satisfaction with their new smiles.
- Parents often comment on the positive experiences their children have had, emphasizing the staff’s patience and ability to make young patients feel at ease.

Negative Highlights:
- A small number of reviews mention higher-than-expected costs or dissatisfaction with payment plans, though these are not common.
- A few patients report feeling that appointments were rushed or that follow-up communication could be improved.
- Isolated comments note dissatisfaction with specific treatment outcomes or the need for additional adjustments, but these are rare compared to the overall positive feedback.

Why a patient would want to see them:
- High satisfaction with staff friendliness, professionalism, and communication.
- Consistently positive results with orthodontic treatments.
- Clean, modern office and efficient scheduling.
- Good experiences reported by both adults and children.

Why a patient may not want to:
- Concerns about cost or payment plan flexibility.
- Occasional reports of rushed appointments or communication issues.
- Rare dissatisfaction with treatment outcomes.

Score: 8 (corresponding to a 4.9 average review)

Contact

• Phone: (250) 479-4645
• Website: www.bartlettortho.com/
• Address: 4480 W Saanich Rd Unit 206, Victoria, BC V8Z 3E9